BiKafe

Terms of Service

Last updated: 10/25/2026

The content below is provided for reference only and does not constitute legal advice. Please contact us if you need a binding terms document for a specific agreement.

These Terms of Service apply when you ("Customer") sign up to use BiKafe's cafe and billiards management software ("the Service") on a subscription (SaaS) basis. By registering, you agree to the terms below.

1. Definitions and Intellectual Property

  • Ownership: The POS software, source code, interface, and BiKafe brand, along with all related intellectual property, are the sole property of BiKafe.
  • Customer's Right to Use: Customers are granted the right to use the Service on a subscription basis for the duration of their active plan. Customers may not copy, modify, reverse-engineer, or resell the source code in any form.

2. Trial and Account Registration

  • Trial Period: Each new Customer receives a 5-day free trial starting from when their system is provisioned. During the trial, all features of the selected plan are available unless otherwise noted.
  • Account Responsibility: The Customer (venue owner) is responsible for the security of login credentials and passwords for the admin account and all staff accounts they create. BiKafe is not liable for damages arising from credential leaks caused by the Customer.

3. Data Ownership and Security

  • Data Ownership: All of the venue's operational data — revenue, invoices, customer information, products — belongs to the Customer. BiKafe does not use this data for any commercial purpose beyond operating the Service.
  • Data Security: BiKafe applies reasonable technical measures to protect data, including encrypted connections (SSL/TLS) and regular backups. Each Customer runs on a fully isolated system and database, never shared with other Customers.
  • Technical Access: BiKafe may access system data as necessary for maintenance, troubleshooting, or in response to a written request from a competent legal authority.

4. Billing and Renewal

  • Billing Cycle: Subscription fees are billed monthly or yearly depending on the selected plan, payable before the start of each new cycle.
  • Late Payment: If the Customer does not renew before their subscription expires, the system will automatically lock access 3 days after the expiration date.
  • Data Deletion: If the Customer still has not renewed 7 days after being locked out, BiKafe reserves the right to permanently delete the venue's data and system to free up server resources. Customers should back up any data they need before this deadline.

5. Limitation of Liability

  • Force Majeure: BiKafe is not liable for Service interruptions caused by the Customer's internet connection, ISP issues, submarine cable outages, or incidents at underlying cloud infrastructure providers (AWS, Google Cloud, and similar).
  • Operational Errors: BiKafe is not responsible for lost revenue resulting from staff errors made on the POS system (for example, entering the wrong amount or accidentally deleting table data).
  • Maximum Compensation: In the event of direct damage caused by a software defect, the maximum compensation will not exceed the amount the Customer paid to BiKafe in the most recent 1-month period.

6. Termination and Dispute Resolution

  • Cancellation: Customers may stop using the Service at any time. BiKafe does not refund fees for the remaining unused portion of a paid cycle, except in cases of serious fault attributable to BiKafe.
  • Governing Law: Any disputes arising from these Terms of Service will first be resolved through good-faith negotiation, and otherwise under the laws of Vietnam.